16ELITE/18/20eDRIVE Troubleshooting

LED ERROR CODES

MODE

LED COLOR

ВЕЕР

ISSUE

FIX

Protection Mode

(initital start up)

Green LED Flashing

1x Short Beep

Low voltage protection

Charge or replace battery

1x Short Beep +

1x Long Beep

High Voltage protection

Confirm battery is charged on

STACYC Smart Charger

Yellow LED Flashing

2x Long Beeping

Throttle Speed Input >1V

Replace throttle

Red LED Flashing

Long Beeping

Battery temperature protection

Battery is too hot or too cold to operate

Red LED Flashing

Long Beep

(1 second)

Motor temperature protection

Stop riding, let motor cool

Red & Green LED Flashing Mutually

2x Short Beeping

Mos temperature protection

Stop riding, let bike cool

Protection Mode (while riding)

Green LED Flashing

1x Short Beep +

2x Long Beep

Battery pack low voltage protection

Recharge battery

Red LED Flashing

3x Short Beeping +

1x Long Beep

Battery temperature protection

Stop riding, let battery cool

Red LED Flashing

Continous Beeping

(0.5 seconds)

Motor temperature protection

Stop riding, let bike cool

Yellow LED Flashing

5x Short Beep +

1x Long Beep

Over current protection

Replace throttle

Red & Green LED Flashing Mutually

2x Long Beeping

Mos temperature protection

Stop riding, let bike cool

Yellow & Green LED Flashing Mutually (continuously)

 

Motor hall sensor error

Check condition of wires and connectors, clear dust or debris inside motor using compressed air.

Warning Mode

Yellow LED Flashing

1x Short Beeping (every 2 seconds)

Motor over temperature warning

Stop riding, let bike cool

 

Yellow & Green LED Flashing Mutually (continuously)

 

Blocked Protection

In a condition: throttle >20%, motor rpm < 1050rpm and motor current is over 27A

Check condition of gearbox, service drivetrain

Red & Yellow LED Flashing Mutually

2x Short Beep +

2x Long Beep

ESC detects abnormal current signal from motor

Check condition of wires and connectors for damage

TROUBLESHOOTING GUIDE

A fully charged battery must be installed prior to performing any troubleshooting and must ONLY be preformed as an adult.

CLICK HERE FOR PRINTABLE PDF

PROBLEM

POSSIBLE CAUSE

SOLUTION

Power Switch is turned "ON", cycle

does not work

Battery not installed or fully seated

Verify a fully charged battery is installed until battery release button "clicks"

Battery not fully charged

Verify the battery is fully charged

Cycle stopped working while riding

Motor or electrical system damage

Verify battery is installed until battery release button "clicks". Contact your local authorized service center for diagnosis and repair.

Loose battery or wire connection(s)

Recharge or replace battery

Power button faulty

Replace throttle assembly

Throttle faulty

Contact your local authorized service center for diagnosis and repair. Watch for error codes on LED indicating overload/overheat.

Do not exceed the weight limit of 115 lb (52 kg), ride on flat terrain.

Rider weight / Terrain too steep

Short run time/ runs slow

Battery not fully charged

Verify the battery is fully charged

Old or damaged battery

Replace battery

Tire is not properly inflated

Inflate tires to the recommended pressure on tire sidewall. Replace tube if unable to maintain pressure.

Brakes are not adjusted properly

Refer to brake component manual or website for adjustment support

Gearbox binding / damaged teeth on gears

Service or replace gearbox

Runs intermittently

Loose connections)

Check for loose connections/wires

Motor or electrical system damage

Water in electronics

Dry affected area and inspect for damage

Faulty power button

Replace throttle assembly

Faulty throttle

Cycle does not stop when applying the brake

Brake is not adjusted properly

Adjust brake

Cycle makes squeaky noises or

Grinding sounds

Chain is too dry

Apply a chain lubricant to the chain

Service or replace gearbox

Gearbox binding / damaged teeth on gears

Service or replace gearbox