LED COLOR |
BUZZER |
ISSUE |
FIX |
---|---|---|---|
Green LED Flashing |
1x Short Beep |
Low voltage protection (Battery voltage below 15v) |
Charge or replace battery |
1x Short Beep + 1x Long Beep |
High voltage protection (Battery above 22V) |
Confirm battery is charged on STACYC Smart Charger |
|
Yellow LED Flashing |
2x Long Beep Continuously |
Throttle speed input > 1V (Throttle input signal = 1V-4V) |
Replace throttle assembly |
5x Short Beep + 1x Long Beep |
Over current protection (When working current is over 100A continually for .05s cut off) |
Replace throttle assembly |
|
Continuous Short Beep |
Motor over temperature protection |
Stop riding, let bike cool |
|
Red LED Flashing |
2x Short Beep - OR - 3x Short Beep |
Battery malfunction |
Remove battery, recharge |
3x Short Beep + 1x Long Beep |
Battery over temperature protection |
Stop riding, let battery cool |
|
Green & Yellow LED Flashing |
No Beep (When throttle is engaged) |
Motor hall sensor error |
Check condition of wires and connectors, clear dust or debris inside motor using compressed air. If issue continues, replace motor/ESC. |
LED Lights are normal but motor not engaging (Brushed models only) |
Normal |
Check Fuse |
Fuse Blown - Replace fuse. Fuse not blown - Motor brush failure. Replace motor/ESC. |
*NOTE: Short beep is a pair of beeps |
|
|
EXAMPLE: |
|
|
1x Short = |
||
2x Short = |
||
2* Short &1x Long = |
||
2x Long = |
A fully charged battery must be installed prior to performing any troubleshooting and must ONLY be performed by an adult.
PROBLEM |
POSSIBLE CAUSE |
SOLUTION |
---|---|---|
Power Switch is turned "ON", cycle does not work |
Battery not installed or fully seated |
Verify a fully charged battery is installed until battery release button "clicks" |
Battery not fully charged |
Verify the battery is fully charged |
|
Fuse not installed or burnt-out (brushed models only) |
Verify the fuse is good and properly installed. Look for water damage. Replace the fuse with the correct amperage fuse. |
|
Cycle stopped working while riding |
Motor or electrical system damage |
Verify battery is installed until battery release button "clicks". Contact your local authorized service center for diagnosis and repair. |
Loose battery or wire connection(s) |
Recharge or replace battery |
|
Power switch faulty |
Replace throttle assembly |
|
Throttle faulty |
Contact your local authorized service center for diagnosis and repair. Watch for error codes on LED indicating overload/overheat. Do not exceed the weight limit of 75 lb (34 kg), ride on flat |
|
Rider weight / Terrain too steep |
||
Short run time/ runs slow |
Battery not fully charged |
Verify the battery is fully charged |
Old or damaged battery |
Replace battery
|
|
Tire is not properly inflated |
Inflate tires to the recommended pressure on tire sidewall. Replace tube if unable to maintain pressure. |
|
Brakes are not adjusted properly |
Refer to "adjust the brakes" section in the Owner's Manual to ensure the brakes are not adding resistance to the drum in the free state |
|
Runs intermittently |
Loose connection(s) |
Check for loose connections/wires |
Motor or electrical system damage |
||
Water in electronics |
Dry affected area and inspect for damage |
|
Faulty power switch |
Replace throttle assembly
|
|
Faulty throttle |
||
Cycle does not stop when applying the brake |
Brake is not adjusted properly |
Adjust brake |
Cycle makes squeaky noises or Grinding sounds |
Chain is too dry |
Apply a chain lubricant to the chain |
Gearbox binding / damaged teeth on gears |
Service or replace gearbox |