12/16eDRIVE Troubleshooting

LED ERROR CODES

LED COLOR

BUZZER

ISSUE

FIX

Green LED Flashing

1x Short Beep

Low voltage protection

(Battery voltage below 15v)

Charge or replace battery

1x Short Beep +

1x Long Beep

High voltage protection (Battery above 22V)

Confirm battery is charged on

STACYC Smart Charger

Yellow LED Flashing

2x Long Beep

Continuously

Throttle speed input > 1V

(Throttle input signal = 1V-4V)

Replace throttle assembly

5x Short Beep +

1x Long Beep

Over current protection

(When working current is over 100A continually for .05s cut off)

Replace throttle assembly

Continuous

Short Beep

Motor over temperature protection

Stop riding, let bike cool

Red LED Flashing

2x Short Beep

- OR -

3x Short Beep

Battery malfunction

Remove battery, recharge

3x Short Beep

+

1x Long Beep

Battery over temperature protection

Stop riding, let battery cool

Green & Yellow LED Flashing

No Beep (When throttle is engaged)

Motor hall sensor error

Check condition of wires and connectors, clear dust or debris inside motor using compressed air. If issue continues, replace motor/ESC.

LED Lights are normal but motor not engaging (Brushed models only)

Normal

Check Fuse

Fuse Blown - Replace fuse.

Fuse not blown - Motor brush failure. Replace motor/ESC.

*NOTE: Short beep is a pair of beeps

 

EXAMPLE:

 

1x Short =

2x Short =

2* Short &1x Long =

2x Long =

TROUBLESHOOT GUIDE

A fully charged battery must be installed prior to performing any troubleshooting and must ONLY be performed by an adult.

CLICK HERE FOR A PRINTABLE PDF

PROBLEM

POSSIBLE CAUSE

SOLUTION

Power Switch is turned "ON", cycle does not work

Battery not installed or fully seated

Verify a fully charged battery is installed until battery release button "clicks"

Battery not fully charged

Verify the battery is fully charged

Fuse not installed or burnt-out (brushed models only)

Verify the fuse is good and properly installed. Look for water damage. Replace the fuse with the correct amperage fuse.

Cycle stopped working while riding

Motor or electrical system damage

Verify battery is installed until battery release button "clicks". Contact your local authorized service center for diagnosis and repair.

Loose battery or wire connection(s)

Recharge or replace battery

Power switch faulty

Replace throttle assembly

Throttle faulty

Contact your local authorized

service center for diagnosis and repair.

Watch for error codes on LED indicating overload/overheat. Do not exceed the weight limit of 75 lb (34 kg), ride on flat

Rider weight / Terrain too steep

Short run time/

runs slow

Battery not fully charged

Verify the battery is fully charged

Old or damaged battery

Replace battery

 

Tire is not properly inflated

Inflate tires to the recommended pressure on tire sidewall. Replace tube if unable to maintain pressure.

Brakes are not adjusted properly

Refer to "adjust the brakes" section in the Owner's Manual to ensure the brakes are not adding resistance to the drum in the free state

Runs intermittently

Loose connection(s)

Check for loose connections/wires

Motor or electrical system damage

Water in electronics

Dry affected area and inspect for damage

Faulty power switch

Replace throttle assembly

 

Faulty throttle

Cycle does not stop when applying the brake

Brake is not adjusted properly

Adjust brake

Cycle makes squeaky noises

or

Grinding sounds

Chain is too dry

Apply a chain lubricant to the chain

Gearbox binding / damaged teeth on gears

Service or replace gearbox